Logo of the Belgian Federal Authorities
Download and install the eID software for electronic identity
Back to overview

Technical documentation

General

How do I check whether I have a 32-bit or 64-bit operating system?
How can I perform a silent installation of the eID software and the eID Viewer?

On Windows

Internet Explorer/Edge: How do I delete temporary internet files and website files?
How can I prevent certificates from various cards from appearing?
Firefox: How do I check whether my eID certificates are recognized?
How do I check whether the Certificate Propagation service is running?
Firefox: The 'Belgium eID-PKCS#11' module is not present. What should I do?
Firefox: The 'BELPIC' module is not present. What should I do?
The eID installation software does not work. What should I do? (manual installation)
Firefox: How do I delete temporary internet files and website files?
I get the error message 'Missing the package file for installation'. What should I do?
I cannot select any certificates What should I do?
During installation I get the error message 'The application cannot be started because the application is not correctly configured'. What should I do?
Internet Explorer/Edge: How do I check whether my eID certificates are recognized?
I cannot see any certificates when reading with the eID Viewer. What should I do?
My name appears several times on the list of certificates. What should I do?
The certification path is not present. What should I do?
How do I check whether the Smartcard service is running?
How can I configure logging in the middleware on Windows?
How do I set up PKCS11 in Acrobat Reader DC?
How do I manually remove an old version of the eID software from the registry?
What is the Certificate Propagation service?
Chrome: How do I check whether my eID certificates are recognized?
Chrome: How do I delete temporary internet files and website files?

On Mac

Safari: How do I delete my history?
Safari: I have to enter my PIN code over and over again. What can I do?
Firefox: How do I delete my history?
Firefox: How do I activate the eID add-on?
The eID installation software stops responding. What should I do?
Firefox: How can I check whether my eID certificates are recognized?
Chrome: How do I check whether my eID certificates are recognised?
Firefox: The 'Belgium eID-PKCS#11' module is not present. What should I do?
Firefox: The 'BELPIC' module is not present. What should I do?
Chrome: How do I delete my history?
The eID Viewer cannot read my eID. What should I do?
Safari: How do I check whether my eID certificates are recognized?

On Linux

Which Linux distributions are supported?
OpenSUSE: My card reader is not found. What should I do?
My Vasco DP905 v1.1 eID card reader does not recognise my eID after sleep mode. What should I do?