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Download and install the eID software for electronic identity
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ATTENTION: new versions of eID Middleware and Viewer are available. Please install these new versions to keep using your electronic identity card in online applications without any problems.

Technical documentation

General

How do I check whether I have a 32-bit or 64-bit operating system?
How can I perform a silent installation of the eID software and the eID Viewer?

On Windows

Internet Explorer/Edge: How do I delete temporary internet files and website files?
How can I prevent certificates from various cards from appearing?
Firefox: How do I check whether my eID certificates are recognized?
How do I check whether the Certificate Propagation service is running?
Firefox: The 'Belgium eID-PKCS#11' module is not present. What should I do?
Firefox: The 'BELPIC' module is not present. What should I do?
The eID installation software does not work. What should I do? (manual installation)
Firefox: How do I delete temporary internet files and website files?
I get the error message 'Missing the package file for installation'. What should I do?
I cannot select any certificates What should I do?
During installation I get the error message 'The application cannot be started because the application is not correctly configured'. What should I do?
Internet Explorer/Edge: How do I check whether my eID certificates are recognized?
I cannot see any certificates when reading with the eID Viewer. What should I do?
My name appears several times on the list of certificates. What should I do?
The certification path is not present. What should I do?
Chrome: How do I delete temporary internet files and website files?
How do I check whether the Smartcard service is running?
How can I configure logging in the middleware on Windows?
How do I set up PKCS11 in Acrobat Reader DC?
How do I manually remove an old version of the eID software from the registry?
What is the Certificate Propagation service?
Chrome: How do I check whether my eID certificates are recognized?

On Mac

Safari: How do I check whether my eID certificates are recognized?
Safari: How do I delete my history?
Safari: I have to enter my PIN code over and over again. What can I do?
Firefox: How do I delete my history?
Firefox: How do I activate the eID add-on?
The eID installation software stops responding. What should I do?
Firefox: How can I check whether my eID certificates are recognized?
Chrome: How do I check whether my eID certificates are recognised?
Firefox: The 'Belgium eID-PKCS#11' module is not present. What should I do?
Firefox: The 'BELPIC' module is not present. What should I do?
Chrome: How do I delete my history?
The eID Viewer cannot read my eID. What should I do?

On Linux

Which Linux distributions are supported?
OpenSUSE: My card reader is not found. What should I do?
My Vasco DP905 v1.1 eID card reader does not recognise my eID after sleep mode. What should I do?