General How do I check whether I have a 32-bit or 64-bit operating system? How can I perform a silent installation of the eID software and the eID Viewer? On Windows My name appears several times on the list of certificates. What should I do? The certification path is not present. What should I do? Internet Explorer/Edge: How do I delete temporary internet files and website files? How can I prevent certificates from various cards from appearing? Firefox: How do I check whether my eID certificates are recognized? How do I check whether the Certificate Propagation service is running? Firefox: The 'Belgium eID-PKCS#11' module is not present. What should I do? Firefox: The 'BELPIC' module is not present. What should I do? The eID installation software does not work. What should I do? (manual installation) Firefox: How do I delete temporary internet files and website files? I get the error message 'Missing the package file for installation'. What should I do? I cannot select any certificates What should I do? During installation I get the error message 'The application cannot be started because the application is not correctly configured'. What should I do? Internet Explorer/Edge: How do I check whether my eID certificates are recognized? I cannot see any certificates when reading with the eID Viewer. What should I do? What is the Certificate Propagation service? Chrome: How do I check whether my eID certificates are recognized? Chrome: How do I delete temporary internet files and website files? How do I check whether the Smartcard service is running? How can I configure logging in the middleware on Windows? How do I set up PKCS11 in Acrobat Reader DC? How do I manually remove an old version of the eID software from the registry? On Mac Chrome: How do I delete my history? The eID Viewer cannot read my eID. What should I do? Safari: How do I check whether my eID certificates are recognized? Safari: How do I delete my history? Safari: I have to enter my PIN code over and over again. What can I do? Firefox: How do I delete my history? Firefox: How do I activate the eID add-on? The eID installation software stops responding. What should I do? Firefox: How can I check whether my eID certificates are recognized? Chrome: How do I check whether my eID certificates are recognised? Firefox: The 'Belgium eID-PKCS#11' module is not present. What should I do? Firefox: The 'BELPIC' module is not present. What should I do? On Linux Which Linux distributions are supported? OpenSUSE: My card reader is not found. What should I do? My Vasco DP905 v1.1 eID card reader does not recognise my eID after sleep mode. What should I do?
