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Download and install the eID software for electronic identity
How to install?
What is the eID?
Question & Answer
Note: Do you have advanced computer knowledge?
How do I remove an old version of the eID software from the registry manually?
Are my eID certificates recognised?
I do not have a certificate with my name that has been granted by "Citizen CA"
My name comes up several times on the list with certificates
The certification path is not present
Delete the "Temporary internet files and websites" (cache) (Internet Explorer)
Are my eID certificates present?
The "Belgium eID-PKCS#11" module is not present
The "BELPIC" module is not present
Delete the "Temporary internet files and websites" (cache) (Firefox)
I cannot select any certificates. My list is empty
My card reader is not/no longer recognised as a 'smart card reader'
Is the card reader recognised in Device Manager?
The "Smartcard service"
Are my eID certificates recognised by Chrome?
Delete the "Cached images and files"
Step 3.1.1 Clear the history
Step 3.1.2 Are my certificates present?
Delete identity preference
Step 3.2.1 Clear the history
Step 3.2.2 Activate the eID Add-on
Step 3.2.3 Is my eID recognised in Firefox?
Problem 3.2.3.p1 The "Belgium eID PKCS#11" module is not present
Problem 3.2.3.p2 The "BELPIC" module is not present
Step 3.3.1 Clear the history in Chrome
Problem 2.3.1: eID Viewer displays error message READING ERROR
Step 3.3.2 Are my certificates present
Which Linux distributions does FOD Beleid en Ondersteuning – DG Digitale Transformatie support?
My Vasco DP905 v1.1 eID card reader does not recognise my eID (after sleep mode)
Problems with installation or logging in?
Consult our help pages:
How to install the eID software?
Question & answer
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