FPS BOSA DG DT undertakes to make this site accessible, in accordance with the following legislation: law of 19 July 2018 on the accessibility of the websites and mobile applications of public sector bodies.
This Accessibility Statement applies to:
- Website: https://eid.belgium.be/en
Compliance level
This website is partially compliant due to the non-compliances and exemptions listed below.
Preparation of your statement
An internal accessibility audit was carried out. This audit involved a simplified analysis. You can consult the report here: https://reports.accessibility.belgium.be/2020/eid.belgium.be/fr.html
Non-accessible content
The images (primarily in the website FAQs) do not have descriptions.
Proposed alternatives
You can contact our service desk by telephone on +32 (0)2 740 79 92 (FR) for guidance, from Monday to Friday between 8.30 am and 5 pm.
Contact details
If you have any questions or comments about the accessibility of our website/application, you can contact:
You can contact our service desk by telephone on +32 (0)2 740 79 92 (FR) for guidance, from Monday to Friday between 8.30 am and 5 pm.
If the above service does not answer, you can contact the following ombudsman:
The Federal Public Service Policy and Support attaches great importance to the quality of its service provision. However, please contact the complaints manager of the DG Digital Transformation if you would like to make a comment or submit a complaint. He will treat your complaint very seriously and propose an appropriate solution. The complaints manager will also make every effort to prevent similar complaints in the future.
All the information required to submit a complaint can be found at https://bosa.belgium.be/en/complaints
If you receive no response or an unsatisfactory response via the feedback, you can contact the federal ombudsman:
Rue de Louvain 48 bte 6
B-1000 Brussels
Website of the federal ombudsman
Improvement Plan
The consideration of the correction of error H37 linked to the WCAG criteria.
This statement was prepared on 28/01/2021.
The statement was last examined on 28/01/2021.