Need help?

In order to enable you to efficiently use the latest generation eID to its full potential, please click here to download the latest version of the software.

Are you having a problem with installation? We have listed the most common problems under Problems with installation, together with the solutions.

If you still have a question, then first take a look at the Frequently Asked Questions (Only NL or FR)External link.

What if the problem or question is not mentioned there, or you cannot find a solution to your problem? Then complete the contact form to contact the Fedict Service Desk.